Plug-and-Play AI Support:
Integrating Agents with Intercom, Zendesk & More

Authorize and Connect: Sign up on Tessa, prompted to connect your support tool via OAuth, just 5 clicks. Automatic configurations happen next.

Set Escalation Rules: Decide which tickets or chats the agent should handle. For example, you might configure Tessa to answer all tickets with certain threshold, and escalate others to humans.

Most integrations take mere minutes. In fact, companies report that setting up a no-code "Zap" with an agent often takes under 6 minute. Zapier (a popular integration platform) is used by 87% of the Forbes Cloud 100 companies precisely because it makes linking apps so fast. Similarly, Tessa's connectors let you get up and running almost instantly. There's no need to rebuild your workflow or migrate data – everything stays in your familiar support tool, just with AI now in the loop.

How does plug-and-play AI stack up against other options? Traditional agents often required custom code: you'd define intents, train NLP models, and write fallback scripts. That can mean weeks of development. By contrast, solutions like Tessa AI feature use natural language prompting and knowledge-based responses. As one tech news site put it, these agents "are off-the-shelf intelligent agents" – no coding needed, just basic configuration. Major vendors (Zendesk, Salesforce, Microsoft) have shifted to this model, showing it's the industry standard. The upside for you is obvious: your support team can launch or update an agent without waiting on engineering sprints.

Web/Chat Widgets: Add the agent to your website or in-app support chat. When a visitor asks a question, the AI can answer it on the spot, drawing from your KB. If needed, it can route the conversation to a live agent (for instance).

Email Ticket Replies: Tools like Tessa can auto-respond to incoming email tickets with templated answers or knowledge-base citations, drastically cutting email backlog.

Social & Messaging Apps: For platforms that support it, the bot can reply on WhatsApp, Facebook Messenger, or Slack. (For example, Intercom's integration with WhatsApp means an AI bot could handle inbound WhatsApp queries 24/7).

Voice (IVR): Some services even let you hook AI into phone support. While Tessa today focuses on text channels, the principle is the same – one AI hub serving all customer touchpoints.

No-Code Advantage. The "no code" nature of plug-and-play bots means anyone can adjust the system. Support managers can update answer templates or add knowledge articles without involving IT. This agility is crucial for fast-moving startups. For example, if you release a new feature and write a KB article about it, Tessa immediately gains the ability to answer related questions – no retraining required. In essence, plug-and-play AI democratizes automation. The same tech that powers large enterprises is now accessible to small teams.

Integration Platforms (Optional). If you use a workspace automation tool (like Zapier or Workato), you can further extend integration. For instance, you could create a Zap so that any new FAQ added to your help center automatically updates the agent's source, or trigger a Slack notification when the agent encounters an unknown question. The possibilities are extensive, but the core Tessa integration works stand-alone too.

Integrating an AI agent into your support stack doesn't have to be a project – it can be a quick upgrade. Because Tessa installs without code, your team can pilot AI support in days, not months. Once you connect Tessa to your Zendesk or Intercom and knowledge base, it instantly learns and can greet and begin assisting. Monitoring and analytics let you see which questions are being answered automatically and course correct. Within a short time, you'll see fewer tickets in your main agent queue and faster answers for your customers.