Reduce support costs, automate with quality
Tessa integrates with your helpdesk to resolve customer inquiries, handle complex issues, and escalate when required — all automatically.
Activate free 50 credits at signup
Get started, immediate impact!
Start automating support with instant Tessa credits, for free.
A support employee available 24/7
When humans are on leave and holidays, Tessa is on duty. No waiting, reduced overhead, happier customers.
Connects to every channel your customers use
Tessa plugs into your existing helpdesk, email, and messaging platforms — so your team doesn't need to change a thing.
Customer-obsessed teams
always win
Knowledge base
Train Tessa to know what your frontline staff knows — within minutes. This becomes the foundation of every customer interaction.
Real-time analytics
Track resolution rates, response times, and customer satisfaction scores in one dashboard.
Smart escalations
A good support employee knows when to hand off. Tessa detects edge cases and routes them to the right person automatically.
Instant responses
Sub-second reply times. Zero queue. Your customers get answers before they finish their coffee.
Omnichannel support
One AI across email, chat, WhatsApp, and social — consistent quality on every channel.
Conversation memory
Tessa remembers past interactions so customers never have to repeat themselves.
If results are what you desire, Tessa is your ideal hire
An AI support agent that works harder than your best hire — and never takes a day off.
Always available
24/7 support — your customers get immediate help anytime, anywhere, without staffing overheads.
Seamless integration
Plugs into Zendesk, Intercom, and Slack for a unified, hassle-free support workflow.
Intelligent routing
Handles routine queries automatically, escalates complex issues, ensuring fast resolutions every time.
Trusted by support teams everywhere
“Tessa has transformed our customer support operations. Response times have decreased by 75% and customer satisfaction has never been higher.”
Handle customer support like a pro
Handle everyday requests at scale, prioritize exceptions, and keep your workflows intact — integrates with Intercom & Zendesk.
Activate free 50 credits at signup
Frequently Asked Questions
Tessa works inside your existing support tools to instantly handle common questions using your company’s policies, and passes complex issues to your team.
Tessa resolves up to 80% of tickets instantly, slashes response times, and delivers consistent, on-brand answers—boosting customer satisfaction without adding headcount.
You can track Tessa’s impact using resolution rate (the percentage of tickets handled end-to-end), deflection rate, average response time, CSAT scores on AI-handled interactions, and cost savings from reduced headcount or overtime.az
Tessa uses end-to-end encryption, meets industry standards like SOC 2 and GDPR, and processes data within your existing environment so your customer information stays fully protected
If Tessa can’t resolve a query, it routes the ticket—with full conversation context and priority flags—to your team, so every customer gets a timely, personalized reply.