Reduce Support Cost, automate with quality
Tessa integrates with your helpdesk to help resolve customer inquiries, handles complex issues, and escalates when required.
Activate free 50 credits at signup
Get started,
immediate impact!
Start automating support with instant Tessa credit, for free.
A support employee
available 24/7
When humans are taking leave and holidays,
Tessa is on duty. No waiting, reduces overhead,
happier customers.
Tessa works with your existing
support tools & channels
Customer-obsessed
teams always wins
Knowledge base
Train Tessa to know what your frontline customer support staff knows within minutes, this serves as basis of customer interaction
Escalations
A good support employee knows when to let someone else handle an enquiry when the situation arises. Escalation is built into Tessa
Support system
Tessa improves the delivery rate of of your customer support by 90%, giving your customers the help they require without compromising.
If result is what you desire,
Tessa is your ideal hire
24/7 support, ensuring your customers receive immediate assistance anytime, anywhere.
Tessa plugs into Zendesk, Intercom, and Slack for a unified, hassle-free support workflow.
Handles routine queries, escalates complex issues, ensuring fast resolutions and efficient resource use.
Our results speak volumes—just like
our satisfied clients
Read about the impact of Tessa on customer communication and resolution.
Handle customer support like a pro
Handle everyday requests at scale, prioritize exceptions, and keep
your workflows intact—integrates easily with Intercom & Zendesk.
Activate free 50 credits at signup
Frequently Asked Questions
Tessa works inside your existing support tools to instantly handle common questions using your company’s policies, and passes complex issues to your team.
Tessa resolves up to 80% of tickets instantly, slashes response times, and delivers consistent, on-brand answers—boosting customer satisfaction without adding headcount.
You can track Tessa’s impact using resolution rate (the percentage of tickets handled end-to-end), deflection rate, average response time, CSAT scores on AI-handled interactions, and cost savings from reduced headcount or overtime.az
Tessa uses end-to-end encryption, meets industry standards like SOC 2 and GDPR, and processes data within your existing environment so your customer information stays fully protected
If Tessa can’t resolve a query, it routes the ticket—with full conversation context and priority flags—to your team, so every customer gets a timely, personalized reply.